Modern Tire Dealer

DEC 2018

Magazine for the professional tire industry

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Page 31 of 113

—12— Maintain to Retain! WHAT YOU SHOULD KNOW ABOUT VEHICLE WARRANTIES C ars are a tremendous investment. Not only do they provide transportation, but they also symbolize freedom to go wherever the road takes you. When an owner purchases a car, it typi- cally comes with a warranty based on mileage and months. The purpose of the warranty is to protect the consumer—a guarantee that a manufacturer will stand behind their product or repair specifi c defects or malfunctions during a pre-defi ned period. CONSUMERS BE AWARE Should a car experi- ence some covered failure during the warranty program's timeframe, be aware: 1. Per the Magnuson-Moss Warranty Act, it is illegal for a dealer to deny new car warranty coverage should the owner make repairs themselves or employ a non-dealer, independent aftermarket repair shop to perform repairs or routine mainte- nance, or when aftermarket or recycled parts are used. 2. The manufacturer or dealer can, however, require consumers to use select repair facilities if the repair services are provided to consumers free of charge under the warranty, or use select parts if those parts are provided to consumers free of charge under the warranty. 3. A repair may not be covered if the owner or other service technician replaced a part improperly or used a defective part that causes damage inadvertently; however, the dealer must be able to provide proof that the damage was caused by the improper repair or defunct part. 4. Regularly scheduled maintenance must be performed in accordance with the manufacturer's recommendations and requirements. 5. Maintenance schedules vary by vehicle make, model and year; the best source of information about routine scheduled maintenance is the vehicle's owner's manual. GET THE MOST FROM YOUR WARRANTY 1. Read up on their warranty; understand coverage details. 2. Be aware of their warranty period; have problems checked before warranty expiration. 3. Service vehicles at regular intervals; follow the manufacturer's recommended service schedule. 4. Keep all service records and receipts to ensure warranty claim coverage, regardless of who performs the service, including oil changes, tire rotations, belt replacement, new brake pads, and inspections. 5. Pursue all avenues when a claim is denied un- fairly (dealer supervisor, state Attorney General, local consumer protection offi ce, FTC). Of course, Murphy's law dictates that it's not until after the specifi c mileage or timeframe has been reached that something will typically go wrong me- chanically. In or out of warranty, when the inevitable happens, wouldn't it be grand to know that the nec- essary service and parts a service technician used to make repairs would include a warranty as well? THE MIGHTY MISSION The mission of Mighty, the nation's premier provider of the highest quality auto parts and services, is to support professional automotive service providers and their customers. To further this purpose, they offer two unique warranty programs to ensure the vehicles their partners service run smoothly and stay on the road.

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