Modern Tire Dealer

JAN 2019

Magazine for the professional tire industry

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M T D J a n u a r y 2 0 1 9 52 2 0 1 9 F a c t s S e c t i o n : A u t o m o t i v e S e r v i c e SERVICE WORK OVERVIEW Service Average ticket price Average number of jobs/month Air conditioning $542.91 13 Alignment $105.27 79 Batteries/electrical $180.71 22 Bearings/seals $295.15 12 Brakes $301.17 44 Chassis/suspension $424.32 56 Chemicals (injection cleaners, detergents, etc.) $154.04 12 Cooling systems $202.84 20 Electronic diagnosis $211.83 28 Engine repair/diagnostic/tune-ups $453.72 20 Exhaust systems $304.08 12 Ignition and spark $272.15 14 Mounting and balancing* $15.95 332 Oil/lubrication $52.47 214 Shocks/struts $638.50 16 Tire pressure monitoring systems $136.42 105 Visibility (wipers) $27.61 35 *Average price for mounting and balancing is on a per tire basis. ADVERTISED OIL CHANGE PRICES $15.00 $20.00 $22.50 $17.50 $25.00 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 RETAIL TIRE DEALERSHIP PROFILE Average number of tire brands per outlet ......13 Average number of technicians per outlet .......6 Average number of service bays per outlet ......7 At least 50% of techs are ASE-certified ....... 30% Total sales from automotive service ............ 48% Total profits from automotive service ......... 47% Tire dealers with one location ...................... 59% WHY SUPPLIERS ARE CHOSEN WHERE DEALERS BUY PARTS WHY DEALERS CHOOSE PARTICULAR PART BRANDS Automotive jobbers ....................34% Retail parts stores .......................27% Warehouse distributors ..............19% New car dealers .............................8% Direct from manufacturer ...........5% Mail order/internet distributor ...3% Import specialty warehouse ........2% Other sources ................................2% Past experience ...........................58% Brand reputation.........................48% Warranty ......................................47% Price ..............................................38% Brand availability ........................24% Technician recommendation ....14% Good service .............................................. 89% Reasonable prices ...................................... 82% Stock availability ........................................ 76% Accessible location .................................... 62% Warranties .................................................. 43% Knowledgeable counter people ................ 42% Quality ........................................................ 41% Brand name(s) ........................................... 40% Reputation .................................................. 21% Other ..............................................................4%

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